Key performance indicators of HSE in the hospital management system during corona virus pandemic

Document Type : Research Paper


1 Department of Information Technology and Operations Management, Kharazmi University, Tehran, Iran

2 Department of Industrial Engineering, University of Tehran, Tehran, Iran

3 Department of Industrial Engineering - Ershad University Of Damavand – Tehran – Iran

4 Department of industrial engineering, South Tehran Branch, Islamic Azad University, Tehran, Iran


Healthcare is considered as one of the most important issues of today's societies. In recent years, healthcare economy has found a special status worldwide. Meanwhile, hospitals as the important arm of providing healthcare services and the first level of referral for healthcare services, with their specific areas and responsibilities, are considered the most important healthcare Institute in any country. This paper examines key performance indicators (KPIs) of HSE in the hospital management system through creating a strategic agenda and set of strategic decisions during corona virus pandemic. Using the available multiple decision-making tools based on the criteria of interest to patients, the research first deals with selecting the effective indicators in assessing the HSE management system of the hospital management by experts through a bank of collected indicators. It then ranks the KPIs of HSE using fuzzy TOPSIS method. The results indicated that TOPSIS algorithm is one of the most reliable, scientific, and managerial methods for decision-making. Also, based on the results, the most important factor in the HSE performance in the hospital management system was determined as the Absenteeism from work due to illness indicator.


Main Subjects

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